On-site printer repair
Get a technician to inspect the machine where it is used and work through the cause of the problem.
Request this serviceCanadian on-site service
Printer care, where you need it
Printer trouble?
We come to you.
Practical printer inspection, repair and setup at your home or workplace. Tell Akex Solution what is happening and let’s plan the next step on-site.
⌖ In-person help, where your printer works
The Akex approach
Look closer. Fix smarter. Print again.
How can we help your printer?
Start with the problem. We’ll take it from there.
Service where the printer is used.
A different kind of printer care
The right fix starts with seeing the whole picture.
A printer problem is easier to understand in its real environment. We inspect the machine, its connections and the symptoms at your location, then explain practical next steps.
- No need to move the machine
- Clear discussion of the issue and any parts needed
- Printing checked before the visit ends
What we do
Service for every stage of your printer’s life.
From the first setup to the problem that stops a workday, there is a practical place to start.
Installation & setup
Connect and configure a new printer, then check that the people who need it can print.
Request this servicePreventive maintenance
Address buildup, worn components and recurring issues before they interrupt another workday.
Request this serviceNetwork & wireless
Work through connection settings and help your computers find the right printer.
Request this serviceTroubleshooting
Pinpoint what is behind streaks, alerts, slow printing or other hard-to-explain symptoms.
Request this serviceParts & supplies
Identify the component a machine needs and discuss replacement options before installation.
Request this serviceWorking with a desktop inkjet, office laser or multifunction printer? Tell us the model and what is happening.
Get startedFind your starting point
Start with the problem, not the jargon.
Tell us what kind of printer you use and what went wrong when you call or email. We’ll use those details to discuss an on-site visit.
Common printer problems
What’s your printer doing?
No technical diagnosis needed. Pick the symptom that sounds familiar and tell us a little more.
Paper keeps jammingFeed, tray or roller issues
Prints look fadedStreaks, color or toner trouble
Printer won’t connectWireless or network problems
Something else? Error codes, slow printing, strange noises, worn rollers and more. Describe your issue
How it works
A clear path from problem to plan.
Straightforward conversations, a visit at your location and a result you can check.
- 01
Tell us what’s happening
Share the printer model, the symptoms and where the equipment is located.
- 02
Plan the visit
We review the issue with you and discuss the next available service option in your area.
- 03
Inspect at your location
A technician examines the machine and explains the work and any parts needed.
- 04
Check the result
After the work, we test printing together so you know what changed.
Good to know
Real answers before anyone touches the machine.
Printer service should not feel like a guessing game. We focus on understanding the issue, explaining what we find and discussing the work before moving ahead.
Ask us a questionAt your location
The machine is inspected in the home or workplace where the problem occurs.
A practical diagnosis
We look at the symptoms, the printer and its setup before recommending next steps.
Clear next steps
Work and possible parts are discussed, and the printer is checked after service.
Helpful next steps
Not sure what you need yet?
Whether you are comparing services or ready to talk through a symptom, there is a simple way forward.
Common questions
A few things you may be wondering.
Still have a question about a printer or a visit? We are happy to hear the details.
Contact AkexDo I need to bring my printer to you?
No. Akex Solution focuses on on-site service. Tell us where the printer is located when you request a visit, and we will discuss the available options with you.
What information should I have before requesting service?
If possible, have the printer make and model, any error message, a description of what happens when you print, and the service location. You can still contact us if you do not have every detail.
Can you help with a printer that will not connect?
Yes. We can work through printer connection and wireless or network setup at the location where the printer is used.
Will I know about parts or costs before work begins?
A technician can inspect the issue and discuss the work and any replacement parts needed before proceeding. The right next step depends on what the inspection finds.
What kinds of printers do you work with?
We work with the printers people use in homes and workplaces, including desktop inkjets, office laser printers and multifunction devices. Share your model when you get in touch.
Let’s get it working
Your printer has a problem.
Let’s make a plan.
Tell us what is happening and where the printer is. We’ll help you work out the next step for an on-site visit.